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Frequently Asked Questions

Quick answers about AYUNELLE products, delivery, orders and returns.

What is AYUNELLE?

AYUNELLE is a Latvia-based online beauty store offering a curated selection of Korean and Asian skincare, haircare and body care for customers across Europe.

Are AYUNELLE products authentic?

Our sourcing policy is to purchase through brands, official or verified importers, distributors and approved supply partners. We review supplier and product information before onboarding a supply relationship.

Where do you deliver?

We deliver to Latvia and selected EU countries. Current destinations and delivery options are displayed at checkout.

Where are products shipped from?

AYUNELLE orders are prepared and dispatched by us from Latvia.

Can one order arrive in more than one parcel?

We normally send one order as one shipment. If an exceptional situation requires a different arrangement, we will contact you before dispatch.

How will I receive tracking?

Where tracking is available, a tracking link or number will be emailed after the parcel is handed to the carrier.

Can I change or cancel an order?

Contact us as quickly as possible. If the order has not yet been packed or dispatched, we will try to help. Once dispatched, the returns and withdrawal process may apply instead.

Can cosmetics be returned?

EU consumers generally have a 14-day statutory right of withdrawal for eligible distance purchases. A legal exception may apply to sealed cosmetics or hygiene products once the protective seal or packaging has been opened.

What if my product arrives damaged or incorrect?

Email info@ayunelle.com with your order number and photographs. We will review the issue and provide an appropriate solution.

Can you help me choose products?

Yes. Tell us your skin or haircare goals and what you currently use, and we can help you navigate the assortment. Our product guidance is not a substitute for medical advice.