RETURNS

Returns & Right of Withdrawal

We want shopping with AYUNELLE to be clear and straightforward. EU consumers generally have a 14-day statutory right of withdrawal for eligible distance purchases, subject to exceptions provided by law.

14-day withdrawal period

For goods, the period generally begins on the day you or a third party nominated by you receives the goods. To exercise the right of withdrawal, send a clear notice within 14 days to info@ayunelle.com, including your order number and the products you wish to return.

Condition of returned goods

You may inspect a product to the extent that would normally be possible in a physical shop. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Cosmetics and hygiene-sealed products

The right of withdrawal may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons where the protective seal or packaging has been opened after delivery and the applicable legal conditions for that exception are met.

Return shipping costs

Unless a product is damaged, incorrect or non-conforming, the direct cost of returning the goods is borne by the customer. Please contact us before sending a return so that we can provide the current return address and instructions.

Refunds

Where a withdrawal is valid, eligible payments are refunded in accordance with applicable law using the original payment method unless otherwise agreed. Where permitted by law, we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back.

Damaged, incorrect or non-conforming goods

If you receive a damaged, incorrect or non-conforming product, contact info@ayunelle.com as soon as possible. Include your order number and, where possible, photographs. Your statutory rights for non-conforming goods are not limited by this returns policy.